Book Review: A Question of Trust

by Sally Bibb and Jeremy Kourdi.

This book presents a breakthrough in terms of understanding organisational trust. This fundamental yet oft-ignored feature of organisational life is critical to building and maintaining a healthy and vigorous culture.

What you'll find when you engage with this book is a compelling and logical treatment of the subject. It covers the costs of failure and motivates towards the benefits of succeeding in building a high trust climate. The thorough treatment of how trust can be eroded and built forms the basis of both a personal and an organisational wide plan of action.

I particularly like the chapter on measuring trust. This provides very clear examples of how you can recognise the behaviours which endanger trust and also points to what you can expect to see in a high trust environment. This is further clarified in the appendices, which include an organisational trust survey.

Colin Gautrey