Complaints Procedure

If you are unhappy about any aspect of your experience — we want to know. Any complaints should be sent either by email or by letter (our address can be found either through your licensee or direct to us (contact here).

On receipt of a complaint, we will

• Acknowledge receipt of the complaint within five working days
• Tell you how long it will take to investigate your complaint
• Keep you informed throughout the process

Constructive criticism is always welcomed. To provide us with your feedback, please get in touch.